Welcome to Outlet Reels And Lures Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium fishing equipment. By accessing our site and making purchases, you agree to these terms. We’ve written this document in plain language because we value transparency with our fellow anglers.

1. Understanding Our Store

1.1 Who We Serve

We cater to passionate anglers worldwide (except some remote Asian regions) who demand quality fishing gear including:

  • Baitcast reels for tournament fishermen
  • Jigging lures for offshore adventurers
  • Essential accessories like braided lines, lure wallets, and fishing tools

1.2 Our Commitment

We operate with the same precision you’d expect from premium fishing equipment – delivering quality products with clear policies so you can focus on landing the big one.

2. User Responsibilities

2.1 Account Security

If you create an account with us, you’re responsible for:

  • Maintaining confidentiality of your login details
  • All activities under your account
  • Providing accurate, current information

2.2 Prohibited Activities

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to access other users’ accounts
  • Misrepresent your identity or order information
  • Use automated systems to extract data from our site

3. Products & Services

3.1 Product Descriptions

We take pride in accurate product descriptions for our:

  • Bait & Burley supplies
  • Specialized fishing storage solutions
  • Technical equipment like electric reels

While we strive for accuracy, slight variations in color or specifications may occur.

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

3.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Fishing gloves
  • Lip grips & scales
  • Opened fishing storage containers

4. Ordering & Payment

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted systems.

4.3 Pricing

All prices are in AUD and include GST where applicable. We reserve the right to correct pricing errors.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days from our Cairns warehouse.

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 AUD via DHL/FedEx (10-15 days after dispatch)
  • Free Shipping: For orders over $50 AUD via EMS (15-25 days after dispatch)

5.3 International Orders

International customers should allow extra time for customs clearance. Some remote regions may not be serviceable.

6. Returns & Refunds

6.1 Return Policy

You may return most unused items within 15 days of receipt. See section 3.3 for non-returnable items.

6.2 Return Process

Returns require:

  • Prior authorization (email [email protected])
  • Original packaging and tags
  • Return shipping at customer’s expense (unless our error)

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return.

7. Intellectual Property

All content on our site (logos, product images, descriptions) is our property or used with permission. You may not reproduce any content without express written permission.

8. Liability Limitations

8.1 Product Use

We’re not liable for:

  • Incorrect use of fishing equipment
  • Damages from normal wear and tear
  • Modifications made to products

8.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages or technical issues beyond our control.

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in Cairns courts.

10. Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of any changes.

11. Contact Us

For questions about these terms:

Outlet Reels And Lures Store
76 Chapel Close
CAIRNS NORTH, AU 4870
Australia
Email: [email protected]