At Outlet Reels And Lures Store, we’re as committed to getting your fishing gear to you as we are to helping you land the big one. Whether you’re after baitcast reels for tournament fishing or jigging lures for your next offshore adventure, we’ve got your shipping and returns covered.

Shipping Information

Delivery Timeframes

  • Order Processing: 1-2 business days (we work fast so you can fish sooner)
  • Standard Shipping: 10-15 days via DHL or FedEx after dispatch
  • Free Shipping: 15-25 days via EMS after dispatch (for orders over $50)

Shipping Options

We offer two reliable shipping methods to get your fishing gear to your doorstep:

  1. Standard Shipping – $12.95 AUD
    • Carrier: DHL or FedEx
    • Best for anglers who need their gear quickly
    • Trackable service with faster delivery times
  2. Free Shipping (Orders over $50 AUD)
    • Carrier: EMS
    • Great for budget-conscious fishers
    • Includes tracking but with longer transit times

Note: We ship worldwide except to some remote Asian regions. International customers should allow extra time for customs clearance.

Returns & Exchanges

We stand behind our fishing gear like we stand by our favorite fishing spots. Our straightforward returns process ensures you’re back on the water with the right equipment quickly.

Key Return Details

  • Return Period: 15 days from receiving your order
  • Condition: Items must be unused, unopened, with original packaging and tags
  • Return Shipping: Customer’s responsibility (unless our error)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Fishing Gloves (hygiene reasons)
  • Lip Grips & Scales (potential damage during initial use)
  • Opened Fishing Storage containers or bags

Step-by-Step Return Process

  1. Contact Us First

    Email our Cairns-based team at [email protected] within 15 days of receiving your order. Use our template below for quicker processing.

  2. Wait for Authorization

    We’ll respond within 2 business hours (AEST) with a Return Merchandise Authorization (RMA) number and instructions.

  3. Package Securely

    Include all original packaging, tags, and a copy of your invoice. For lures and reels, use adequate padding to prevent damage in transit.

  4. Ship Your Return

    Send the package to:

    Outlet Reels And Lures Store Returns
    76 Chapel Close
    CAIRNS NORTH, AU 4870
    Australia

    We recommend using a trackable shipping method as we can’t be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Customers: Refunds may take additional 2-3 business days to appear in your account due to bank processing times

Exchange Process

For exchanges (size, color, or different product):

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item
  • We’ll ship the new item once we receive your return (standard shipping rates apply)
  • For urgent tournament needs, contact us about expedited exchange options

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Reels And Lures Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Product Name, Quantity]
  • Reason for return: [Please specify – wrong size, defective, changed mind, etc.]
  • Preferred resolution: [Refund / Exchange for (specific product)]

I understand that I’m responsible for return shipping costs unless the item is defective or incorrect.

Please send the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a replacement or full refund – your choice

Pro Tip: Before returning baitcast reels or other technical equipment, check our online resources or contact our team – we might be able to troubleshoot the issue and save you the return process!

Need Help?

For any questions about our shipping or returns policy, email us at [email protected]. Our Cairns-based team is ready to help you get back to what matters – catching fish with the right gear!