At Outlet Reels And Lures Store, we stand behind our fishing gear like we stand by our favorite fishing spots. While we’re confident you’ll love your new equipment, we understand that sometimes a return or exchange is necessary. This policy outlines our straightforward process to ensure you’re back on the water with the right gear quickly.

Our Return & Exchange Commitment

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original condition – unused, unopened, and with all original packaging and tags intact.

Note for International Anglers: As we ship worldwide (excluding some remote Asian regions), please allow extra time for returns to reach our Cairns warehouse. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Fishing Gloves (for obvious hygiene reasons)
  • Lip Grips & Scales (due to potential damage during initial use)
  • Opened Fishing Storage containers or bags

Step-by-Step Return Process

  1. Contact Us First: Email our Cairns-based team at [email protected] within 15 days of receiving your order. Use our template below for quicker processing.
  2. Wait for Authorization: We’ll respond within 2 business hours (AEST) with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely: Include all original packaging, tags, and a copy of your invoice. For lures and reels, please use adequate padding to prevent damage in transit.
  4. Ship Your Return: Send the package to our warehouse at:
    Outlet Reels And Lures Store Returns
    76 Chapel Close
    CAIRNS NORTH, AU 4870
    Australia

    We recommend using a trackable shipping method as we can’t be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receiving your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Customers: Refunds may take additional 2-3 business days to appear in your account due to bank processing times

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll ship the new item once we receive your return (standard shipping rates apply)
  4. For urgent tournament needs, contact us about expedited exchange options

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Outlet Reels And Lures Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Product Name, Quantity]
  • Reason for return: [Please specify – wrong size, defective, changed mind, etc.]
  • Preferred resolution: [Refund / Exchange for (specific product)]

I understand that I’m responsible for return shipping costs unless the item is defective or incorrect.

Please send the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Receive a replacement or full refund – your choice

Our team understands that fishing equipment needs to be reliable, and we’ll make this right quickly.

Pro Tip: Before returning baitcast reels or other technical equipment, check our online resources or contact our team – we might be able to troubleshoot the issue and save you the return process!

For any questions about our returns policy, email us at [email protected]. Our Cairns-based team is ready to help you get back to what matters – catching fish with the right gear!