Welcome to Outlet Reels And Lures Store’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please contact us at [email protected].
About Our Store
Who is Outlet Reels And Lures Store for?
We cater to passionate anglers worldwide who demand serious performance gear for offshore, freshwater, and coastal fishing. Whether you’re a tournament fisherman or a weekend hobbyist, we offer premium brands like Shimano, Daiwa, and Abu Garcia at unbeatable prices.
What makes your store different?
We’re not just another fishing gear retailer – we deliver fishing adventures. From our lightning-fast processing (95% of orders dispatched within 1-2 business days) to our protective packaging designed specifically for fishing equipment, we’re committed to getting you on the water faster.
Products
What types of fishing gear do you sell?
Our extensive range includes:
- Bait & Burley
- Baitcast Reels
- Fishing Lines (including Braided and Leader Lines)
- Fishing Lures (Hard Bodied, Jigging, and more)
- Fishing Storage and Tools
- Electric Reels
- Fly Fishing equipment
- And much more!
Are your products genuine brand names?
Absolutely! We only stock authentic premium brands like Shimano, Daiwa, and Abu Garcia. We’re committed to providing quality fishing equipment that performs when you need it most.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding some remote areas in Asia. Our global reach ensures anglers everywhere can access our premium fishing gear.
What are my shipping options?
We offer two reliable shipping methods:
- Fast & Tracked Standard Shipping via DHL or FedEx (10-15 days after dispatch, $12.95 AUD flat rate)
- Free Economy Shipping via EMS (15-25 days after dispatch, free on orders over $50 AUD)
How long does order processing take?
We dispatch 95% of orders within 1-2 business days. You’ll receive tracking information the moment your order ships.
I have a fishing tournament coming up – can I get faster delivery?
We understand tournament urgency! Contact us at [email protected] before ordering and we’ll do everything we can to expedite your delivery.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your security is our priority.
Returns & Exchanges
What is your return policy?
We stand behind every product we ship. If your gear doesn’t arrive as expected, you have 15 days from delivery to initiate a return. We want you completely satisfied with your purchase.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the issue you’re experiencing.
Contact Information
How can I contact your customer service?
You can reach us at:
- Email: [email protected]
- Store Address: 76 Chapel Close, CAIRNS NORTH, AU 4870
Ready to gear up? Browse our Mega Deals and experience the Outlet Reels And Lures Store difference today!